24 Hour Policy – No Show

If any changes are to be made to your appointment, please reschedule or cancel at least 24 hours in advance to avoid additional charges (per late reschedule/cancellation and no-call/no-show policies).
 

This allows other clients to be able to book desired appointment dates and times; it also notifies Parlor of your new schedule so the day can be planned accordingly.
 

If the client is unable to attend the appointment without informing our staff, a fee will be charged of 100% of the service amount.

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Booking

Upon scheduling with Parlor, a valid credit card is required.

Late cancellation/reschedule and no-call/no-show appointments have a fee (per policy), and a card on file may be charged in violation of these policies.

By booking, you are agreeing to Parlor’ terms and policies.

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Guests / Children

NO extra guests/children allowed.
 

The only people allowed in the service area are the service provider and the client receiving the service.
Parlor is in a business setting and, due to location, safety, and sanitation, no matter the age there are no exceptions.
 

If the client is under the age of 18, an adult will be required to stay during the time of the appointment.
However, only one guest is allowed; otherwise, the appointment will be canceled.

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Late Arrivals

It is recommended to arrive 10–15 minutes early to your appointment (especially if you are a new client so that consent/waiver forms can be acknowledged and signed). Parlor has a 15-minute grace period, with the exception of threading services which have a 5-minute tolerance.
 

Every appointment has an allotted time period (appointment duration vary depending on the service and is located on website) reserved for each.

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Arriving to your appointment late will cut into your desired service. If you are more than 15 minutes late, your appointment will be considered cancelled and will be charged 50% of scheduled service (per late cancellation policy). Out of respect for other clients arriving after the grace period will not be permitted.

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Late Reschedule / Late Cancellation

If the appointment is rescheduled or cancelled less than 24 hours of scheduled appointment, it will be considered a LATE reschedule or cancellation.

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All late reschedules and late cancellations will be charged 50% of the service appointment scheduled.

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Reschedule

Clients are allowed to reschedule their appointments two times only. Requests to reschedule appointments will be declined after 2nd request to reschedule.

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Reschedule requests must be within 24 hours of scheduled appointment, otherwise request will be declined, and appointment will still be considered a scheduled appointment.

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Covid-19

When arrived to the appointment customer must call Parlor to inform their arrival.

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A team member will let the client know when to come in for the appointment. No extra guests are allowed so a minimum of occupancy in the building is kept.

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To assure the safety of our clients and employees no purses are permitted in our facility. Only essential items such as phone, keys and form of payment are allowed to bring in.

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To keep assuring the safety of the clients a $2 sanitation fee is being charged.

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Deposits

A deposit might be required, depending on the service, to book an appointment.

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All deposits made to Divalicious will not be refundable. If the client chooses to make changes to the appointment within our grace period, their deposit will be valid for another service.

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If the client fails to attend the appointment, without notifying 24 hours prior, any deposit made will not be valid for another service.

 

Refunds

At Parlor we do not issue any refunds.

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However, you have 72 hours to contact the Salon to receive a complimentary service to adjust any dissatisfaction.

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Corrective services will not be allowed 5 days past initial service date.